Meet Our Team
Shashi started her career in the VET sector in 2001 by helping to build an award-winning RTO with multi-jurisdictional presence across Australia, where Shashi was responsible for overseeing the RTO’s operations across three interstate offices.
During her career, Shashi has held roles such as National Operations Manager, Compliance Manager and Industry Based Learning Manager in RTOs before she established RTO Advice Group with Jacqui Hodge in 2009.
Since 2009, Shashi has worked with a wide range of clients, setting up RTOs, working with RTOs on their operations, quality systems, best practice delivery and staffing requirements, as well as conducting internal audits for RTOs. Shashi has also been an auditor, conducting registration and compliance audits for Victorian Registration and Qualifications Authority (VRQA). Shashi is the driving force behind Eduworks Resources, a well-respected resource division of RTO Advice Group, that develops high quality resources for more than 10 different Training Packages, including Business Services and Financial Services. In 2013, Shashi also set up and registered Training Partners Australia, trading as RTO Leadership Institute, an RTO that now focuses on delivering high quality programs for the VET sector.
Shashi is the CEO of RTO Advice Group and oversees the day to day effective running of the company.
Jacqui began her VET career in 1998 when she set up her own RTO. It quickly became a respected, award-winning provider of early childhood courses. On the sale of her RTO, Jacqui was appointed as a NARA Quality Consultant and auditor, assisting NARA-registered RTOs with RTO registration audits and general compliance issues. In 2010, Jacqui led the RTO Advice Group in securing a contract to provide audit panel services for the Victorian Registration & Qualifications Authority (VRQA). Jacqui and her team audited many VRQA registered RTO from this time until 2016.
Jacqui has been an RTO consultant since 2009 and loves to assist RTOs in achieving quality outcomes. Jacqui now has a wide range of clients working across Australia including domestic fee for service, government funded and CRICOS colleges delivering over a wide range of training packages. She has a practical and detailed knowledge for the various standards and funding contracts that RTOs are required to meet. She is well respected within the VET sector. Jacqui is a co-Director of RTO Advice Group and as well as working with clients is also involved in overseeing the day-to-day running of RTO Advice Group.
Kylie has a wide range of knowledge and experience within the recruitment industry, including all levels of recruitment from support roles to executive levels.
Having previously owned her own successful recruitment company Kylie now works with small to large RTOs and enjoys the challenges of recruitment.
She focuses on providing long-term successful placements, and ongoing client–candidate care and follow up. Kylie recruits for all roles across the RTO board, from junior RTO administration to senior RTO management.
Kate is a VET professional who holds the Certificate IV in Training and Assessment. Kate worked for several years in the early childhood education and care industry, before moving into vocational education and training.
Kate has experience working in roles such as trainer/assessor, vocational placement coordinator, career consultant and instructional designer. Kate’s passion for developing practical learning and assessment resources over the past eight years has led to her moving into the role of Resource Development Manager here at Eduworks, where she is responsible for managing the team and overseeing the development, quality and timely completion of all projects.
Emily has been working in RTO compliance and administration for over 10 years. Emily has worked in a variety of roles in the VET industry, from student services, project and management support, through to systems development, sales and marketing.
Emily now specialises in helping organisations achieve and maintain ASQA registration, and has an in-depth understanding of the compliance, business and operational needs of RTOs. To enhance her skills Emily is currently completing the Graduate Diploma in VET Quality and Compliance Management and Diploma of Quality Auditing. She loves finding solutions to problems and building meaningful relationships with her clients.
Brooke began her career in the VET Sector 16 years ago as co-owner and managing director of Institute of Counselling & Community Studies where she oversaw and managed all of the day to day operations within the RTO. From compliance, HR/Staffing, timetabling, advertising and marketing and business development Brooke has done it all. Since selling the RTO in 2010 Brooke has gone on to work as the RTO General Manager for various RTOs around Melbourne. Brooke started at RTO Advice Group as a contract consultant in 2018 working with both our RLI team and RTO Advice team and has since become a full time staff member in January of 2020.
Brooke now works as one of our Quality Consultants supporting clients with RTO Set Up, Internal Audits and Health Checks, Compliance Management, Policy & Procedure Review, Addition to scope, Audit rectifications, Resource Development, TAS development and general consulting requirements.
Brooke holds the TAE40116 Certificate IV in Training and Assessment, TAE50216 Diploma of Training Design and Development and the TAE50116 Diploma of Vocational Education and Training.
Natalie began with RTO Advice Group five years ago as an administration officer. During her time with us Natalie has worked as Client Services Coordinator, Marketing Assistant and is now the Operations Coordinator. During her time with RTO Advice Group Natalie has developed a great understanding of the VET industry, RTO Learning and Assessment practices and Learning Management Systems Canvas, Moodle and EduworksLMS.
Natalie prides herself on having intimate knowledge of each and every product offered across all divisions and being able to answer any questions clients thrown at her.
Natalie is passionate about quality education and training practices within the VET sector and providing our clients with the best possible service and current knowledge and practices.
Stacey began her career working for 17 years in the Early Childhood Education and Care industry. During this time she spent 10 years working in local government supporting services to meet the industry standards and supporting students with their studies.
Stacey worked extensively with key stakeholders developing relationships with businesses in the local community. She prides herself on establishing long-lasting partnerships where clients can feel confident and reassured that she understands the client’s needs and provides current knowledge to support clients through each decision.
Dani has worked in administrative and customer service based roles for over twelve years in legal, medical and education settings. She holds a Certificate IV in Business Administration and a Diploma of Leadership and Management.
Dani started her career in the VET Sector four years ago as a Student Administration Officer at a small regional TAFE in North West Victoria. Dani progressed to the role of Team Leader – Customer Service where she managed a small team who processed enquires and enrolments. Dani’s passion for the VET Sector was ignited in this challenging role and her focus is on providing quality customer service to prospective students and stakeholders alike.
Dani moved to Melbourne in early 2019 and was keen to continue working in a role that supported the VET Sector as she understands the challenges RTOs face with compliance in various areas.
Rhiannon has an administration and editing background, currently specialising in proofreading.
She holds a Master of Creative Writing, Publishing and Editing from the University of Melbourne as well as a Bachelor of Arts in Media and Philosophy.
Prior to working as Publishing Assistant for the Eduworks Resources team, Rhiannon worked in healthcare administration while completing her studies, as well as undertaking an internship with Busybird Publishing.
Rhiannon now focuses on the formatting and proofreading of our Eduworks products to ensure they are ready for dissemination.
Paula has a background in the International Logistics arena where she worked for 10 years before joining the VET sector. A qualified trainer and assessor with 15 years training experience, Paula worked with students undertaking traineeship programs and is very familiar with the Australian Apprenticeships framework. During this time, other responsibilities included data reporting to State and Federal Governments, complying with Training contracts and Skills First funding contracts, government incentives and claims, recruitment, employee selection and student management. Paula holds multiple Certificate IV qualifications in her vocation and the TAE40116 equivalent.
Paula’s role is to assist the Eduworks team with administrative tasks, customer service, enrolments for trainer professional development and all student services tasks from initial enquiries through to certificate issuance. This role is an exciting change for Paula because there are so many moving parts and no two days are the same.
Since leaving Logistics Paula has worked for an Australian Apprenticeship Support Network and also at an RTO doing Business Development but got the most enjoyment out of helping students through their journeys to obtain their qualifications. Paula enjoys student interaction and ensuring everything runs to schedule.
Tiana started working in administration at RTO Advice Group upon completing her year 12 VCE. Working in customer service roles for the previous 5 years she has developed a passion for helping people. Tiana works alongside staff helping and assisting where needed. Tiana currently assists the team two days a week and is studying a Diploma of Nursing.
Cait has been working in the VET sector in quality and compliance roles for 7 years. Based predominantly in quality auditing and programme management, she has developed a keen eye for detail and a solid foundation of knowledge around RTO compliance practices and requirements.
In her role as Resource Development Officer, Cait is responsible for conducting thorough quality reviews and assisting in the development of Eduworks’ learning and assessment resources. She is passionate about delivering products to the highest possible standard, and further developing her skills and knowledge of the VET industry.
Kim began his career in 2006 as a graphic designer for the educational publisher Cengage Learning (then Thomson Learning). As a junior designer for the marketing team, Kim worked with both primary and higher education departments.
From 2010 to 2015 Kim continued to work in marketing teams as a graphic designer. Learning from his marketing managers, he took an interest in marketing strategy and digital marketing. This complemented the digital design skills that Kim continuously cultivated, both as a graphic designer and as a freelance designer.
In 2015 Kim joined a start up gym business called Ultimate You Change Centre. He became an integral part of the marketing team, helping the company grow from three locations to thirteen in the span of four years. As the company began to franchise, Kim supported the marketing team in both bringing in new clients, and attracting new franchisees. In the five years working for the company Kim went from senior graphic designer to marketing creative director.
Kim joins RTO Advice Group as the new Marketing Manager overseeing and helping create relevant and informative content. Seeing RTO Advice Group as a family business that takes care of its clients, and more importantly its team, Kim is driven to ensure there is consistency throughout RTO Advice Group’s family of brands.
Anna is an Education Technology and Vocational Education and Training specialist who has over 12 years’ experience in developing online training and assessment materials across a range of disciplines. She has delivered a range of projects designing online training content, interactive learning activities and assessment tools, designing for SCORM compliance and agnostic materials for all platforms and devices, to ensure industry partners’ technical and online learning needs are met. Anna has experience in working in roles such as trainer/assessor, team leader curriculum coordinator, compliance coordinator and lead e-learning developer.
Anna’s passion for developing interactive learning resources has led her to key roles in developing eLearning solution for various key sectors, including business, ICT, rail and aviation. Her qualifications include a Graduate Certificate in Adult and Vocational Education, Graduate Certificate in Leadership in Education and Training, Graduate Diploma in Social Science (Technical Communication), and a Bachelor of Multimedia.
Joining the new Learning Design Team, Anna leads the project team as Learning Design Project Manager.
Alana has been working in RTOs for 15 years, with a background in the sport, fitness and health area. In her roles as Learning and Development Coordinator, Academic Coordinator and Head of Fitness, she has developed training tools and resources for a variety of learning platforms in the ever-changing dynamic of adult education and School Based Training. Alana’s passion is for helping others, so creating material that trainers and learners find engaging, interesting and educational is always her main priority.
Additionally, Alana holds a Certificate IV in Training and Assessment, Certificate III & IV in Fitness and Certificate III in Business. This helps her in understanding the qualifications that Eduworks Resources supports as Alana joins the Learning Design Project Team.
Duncan is a publishing professional who began his editorial career in 2012, at a magazine company where he marked up copy in the time-tested way – with a pencil and proofreaders’ marks.
He spent several years in a series of editorial positions at Cengage Learning Australia (CLA), working in all the stages of textbook production – from planning to development to publication – and was awarded a Master of Publishing and Communications from the University of Melbourne in 2015.
Subsequently, as a freelance supplier, he acted as copy-editor or proofreader for more than 25 tertiary-level textbooks published by CLA, Allen & Unwin and other clients.
Duncan has worked on diverse print and digital resources and in far-flung subject areas. He believes strongly in the value of further education and enjoys his role in helping to shape learning materials into their best possible form.
Duncan is one of the newest members of the team and helps coordinate publishing priorities to make sure client deadlines are met. He ensures that resources go out with RTO Advice Group’s quality seal of approval from an editorial perspective.
Karen began her career as a Primary School teacher, moving into a financial services business and then to the VET sector in 2011.
During her time in the VET sector, Karen has been a trainer and assessor of Certificate III and IV in Education Support, Certificate IV in Training and Assessment, Diploma of Management and most recently as a teacher for students with a disability completing the Certificate I in Transition Education.
Karen has also been a course writer for courses as diverse as Certificate I in Conservation and Land Management and the Diploma of Leadership and Management. Karen ensured both students and assessors found the course materials relevant, interesting and easy to use. As a course writer, Karen was instrumental in setting up and maintaining the Learning Management System for the RTO.
In a previous role at a community RTO Karen assisted the Compliance Manager with Compliance Management, including Addition to Scope and TAS development.
Karen holds the following qualifications: Graduate Diploma of Adult Language, Literacy and Numeracy Leadership; Bachelor of Education; Diploma of Education (Primary Teaching); Diploma of Management; Diploma of Financial Planning and Certificate IV in Training and Assessment.
In her role of Administration Support Officer Karen works with the team at RTO Advice Group to ensure quality course materials are provided to clients in an efficient manner.